A great example of what can be achieved when many small gears work together seamlessly: Together with partners, such as the Würth IT and finance and administration teams at Würth UK, the ePayments team at Würth Finance has introduced new payment terminals for Würth shops. What began as a pilot project in the UK will soon be rolled out to more shops in the Würth Group.
“It is often the seemingly small changes that lead to significant impacts,” says Shyam Sreenivasan from the ePayments team at Würth Finance. An insight that he has gained through his latest project. Until recently, the payment terminals and checkout software in the Würth shops operated independently, with the transmission of payment data occurring as a separate step. This seemingly minor disconnect not only resulted in extra manual effort and control work but also posed a potential source of errors, complicating the daily operations of both the administration and finance employees of the Würth Shops. In an era where automation and digitalisation are increasingly essential, the demand for a solution that meets contemporary standards grew. Collaborating with the shops in the United Kingdom, the ePayments team at Würth Finance – which aims to accommodate all electronic payment needs within the Würth Group – initiated a pilot project. This project introduced new payment terminals that not only comply with industry standards but also facilitate a direct connection to the checkout software. The project was a first of its kind for the Würth Group as a whole.
While this may appear to be a straightforward task at first glance, the number of stakeholders involved underscores the project’s complexity. In addition to the ePayments team, IT at the Würth Group, the finance teams and shop employees all played important roles. Redesigning the system architecture and integrating a new system into the existing technological landscape required careful iterations, fine-tuning and constructive collaboration among all parties. "Thanks to the close cooperation and shared commitment of everyone involved, we identified a solution that delivers significant added value,” explains Project Manager Shyam Sreenivasan. Following successful initial tests, the new payment terminals and checkout systems were rolled out across all Würth shops in the United Kingdom.
This new solution is a significant step towards enhancing productivity for Würth UK and a complete success. It comes as no surprise that shops in Ireland, Norway and the Netherlands began using this solution within a few months after its launch. More countries are expected to follow in 2025.
